SHIPPING POLICY
CANADA POST STRIKE UPDATES
We will be using alternative shipping carriers at this time such as UPS, FedEx, Purolator etc. However, please note, that delivery of your package may be delayed or take longer than usual depending on the assigned shipping carrier.
UPS & Purolator Service Disruptions: UPS and Purolator are currently experiencing service disruptions due to the overwhelming significant increase in volume.
If your order was shipped out via UPS or Purolator, please note that delivery of your package may be delayed or may not have recent updates.
For upcoming orders, we will continue to use these couriers as there are limited options available at this time. However, delivery may take longer than usual until they resume their regular service.
PO Boxes: If you typically ship to a PO Box, please update your shipping address to a CIVIC address (i.e. a home or business or a friend/family member's home). Canada Post is the only courier that can deliver to PO Boxes, and their services are not available at this time.
Local Pick Up: If you are located in the GTA (greater Toronto Area) you also have the option to select local up at checkout. Pickup Orders will be processed within 1-2 business days, and you will receive an email notification that it is ready for pickup.
Shop in Store: You may also visit us in store for in person shopping at 716 Kipling Ave, Etobicoke ON M8Z 5G5.
We truly appreciate your patience and understanding during these times.
SHIPPING OPTIONS
The Beauty House Shop is proud to offer our beautiful customers free shipping on qualifying orders and economically priced shipping rates for small orders and global shipping. We are currently using Canada Post as our primary shipping courier, along with DHL Express, Purolator, etc.
Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays). Currently we have the following shipping options available based on your location.
CANADA:
- FREE SHIPPING for orders over $75, excluding far out provinces (NU, YT). Small $5 charge will be added for orders from far out provinces.
- Orders below $75 - $12.00
- Express Shipping - $16.00
- Next Business Day**(Greater Toronto Area ONLY) - $20.00
USA:
- FREE SHIPPING - orders over $75
- Orders below $75 - $12.00
- DHL Express - $20.00
WORLDWIDE - Outside Canada & USA:
- Min. order $20 - starts at $18.00 (UK only)
- Min. order $20 - starts at $23.00
- Orders $100+ - starts at $27.00
- DHL Express - price varies
*All pricing in CAD.
*All Next Business Day orders must be placed by 1pm to qualify.
PLEASE NOTE: We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and we can only provide a store credit for your order value.
ADDITIONAL SHIPPING FEES
Additional fees may apply if the shipping rate to the destination is higher than usual. Larger orders will also incur additional shipping charges due to the weight of the parcel.
FREE SHIPPING EXCEPTIONS
If there is a sale event, the free shipping minimum will be increased to $100 for Canada & USA.
WHOLESALE & DISTRIBUTION SHIPPING
Free Shipping over $75 does NOT apply to wholesale and distribution orders. Shipping fees will be quoted on top, and a separate invoice with the payment link will be emailed.
DELIVERY TIMES
Standard Shipping
Canada: Approximately 1-10 business days depending on your location.
USA: Approximately 6-12 business days depending on your location.
International: Between 3-16 business days. Delivery times will vary for each country.
| Canada | Estimated Average Delivery |
| West Provinces | 5-10 business days |
| East Provinces | 4-8 business days |
| Ontario & Quebec | 1-3 business days |
| USA | |
| Northeast | 6-12 business days |
| Southeast | 8-12 business days |
| Midwest | 6-10 business days |
| Southwest | 7-10 business days |
| West | 7-10 business days |
| UK | |
| England, Scotland, Wales, and Northern Ireland | 3-10 business days |
| Australia & New Zealand | up to 16 business days |
| Northern Europe | |
| Norway, Sweden, Denmark, Finland, Iceland, Ireland, Lithuania, Latvia, Estonia, Isle of Man, Faroe Islands | up to 14 business days |
| Western Europe | |
| Germany, France, Netherlands, Belgium, Austria, Switzerland, Luxembourg, Monaco, Liechtenstein | up to 11 business days |
| Southern Europe | |
| Italy, Spain, Greece, Portugal | up to 15 business days |
| Serbia, Croatia, Bosnia, Albania, Slovenia, Montenegro, Malta, Andorra, Gibraltar, San Marino, Vatican, North Macedonia | DHL Express 3-5 business days |
| Eastern Europe | |
| Russia, Ukraine, Poland, Romania, Czechia, Hungary, Bulgaria, Slovakia, Moldova | DHL Express 3-5 business days |
| Central Asia | |
| Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan | |
| Eastern Asia | |
| China, Japan, Korea, Taiwan, Hong Kong, Mongolia, Macao | up to 12 business days |
| South Asia | |
| Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka | DHL Express 3-7 business days |
| West Asia | |
| Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, and Yemen | DHL Express 3-7 business days |
| North Africa | |
| Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Western Sahara | DHL Express 5-8 business days |
| Southeast Asia | |
| Brunei, Burma (Myanmar), Cambodia, Timor-Leste, Indonesia, Laos, Malaysia, the Philippines, Singapore, Thailand and Vietnam | DHL Express 5-8 business days |
| South America | |
| Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela | DHL Express 3-7 business days |
| Central America | |
| Belize, Costa Rica, El Salvador, Guatemala, Honduras, Panama, Nicaragua | DHL Express 3-7 business days |
| Africa & Sub Saharan | DHL Express 6-12 business days |
| Rest of the World | Must inquire |
*Please note, the delivery times listed above are an estimate and actual times may vary. Some shipping carriers may not provide shipping options to certain destinations. If you would like an accurate shipping rate for international countries, please contact us directly with your address, and we will be happy to check the rates.
LOCAL PICKUP - WE HAVE MOVED
To better serve our local community we also have an option of in-store pickup. When selecting ' Local Pick Up ' at check out, your order will be ready within 1 business day after placing. You will receive an email once your order is ready for pick up.
The Beauty House Shop
716 Kipling Ave
Etobicoke ON
M8Z 5G5
Hours: 9am to 5pm EST
PROCESSING ORDERS
Most orders are processed and shipped within 1-2 business days of purchase, depending on product availability and order volumes. However, processing times may be extended depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 14+ business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
Once delivery confirmation becomes available, The Beauty House Shop is no longer liable for any lost, stolen, or misplaced packages. It is the buyer's responsibility to provide complete and accurate address and contact information.
ATTENTION: If we suspect that an order may be fraudulent or contains unauthorized or suspicious activity, we reserve the right to refuse processing the order. We will either cancel the order, or our customer service team will reach out to you by email to confirm the purchase.
LOST, STOLEN OR DAMAGED PACKAGES
In the event that your package is considered to be lost, stolen or damaged in transit, and you added Shipping Protection to your order, you can file a claim here. A resolution will be provided within 2-3 business days.
If you did not select Shipping Protection, the process can take a few weeks to resolve, however, we cannot process a refund or reshipment until we receive a resolution. We appreciate your patience and understanding. In addition, if your tracking number has not updated after several days, kindly reach out to us, and we will promptly investigate the matter.