SHIPPING POLICY

⚠️ Important Update: End of Section 321 De Minimis Program for USA Customers

The U.S. government has announced that the De Minimis Program under Section 321 will officially end on August 29, 2025.

This means that all international orders, regardless of value, may now be subject to duties, and taxes upon arrival.

How it Affects U.S Customers

• Your order may now be subject to additional customs charges, duties, taxes and other fees upon delivery
• These fees are determined by U.S. Customs and are not collected by us, and unfortunately, they can vary based on product value, country of origin and shipping method
• Orders will be shipped under Delivery Duty Unpaid (DDU) terms; any applicable customs duties, taxes or brokerage fees are not included in your purchase and will be the responsibility of the recipient upon delivery

To help offset the rising costs from the new U.S. import duties, we’ve made a small change: our free shipping threshold for U.S. orders is now $150 USD via DHL Express.

FYI: If charges are refused at the time of delivery, your order will be returned to us. In this case, a refund will not be provided. Instead, you will receive store credit for the value of your purchase, minus shipping costs and a 10% restocking fee.

If there are any additional charges related to the return, charges will also be deducted from your refund.

SHIPPING OPTIONS

The Beauty House Shop is proud to offer our beautiful customers free shipping on qualifying orders and economically priced shipping rates for small orders and global shipping. We are currently using shipping carriers such as Canada Post, FedEx, UPS, Purolator, DHL etc. 

Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays). Currently we have the following shipping options available based on your location:

CANADA

• FREE SHIPPING for orders over $75, excluding far out provinces (NU, YT). Small $5 charge will be added for orders from far out provinces.
• Orders below $75 - $12.00
• Express Shipping - $16.00
• Next Business Day**(Greater Toronto Area ONLY) - $20.00

USA

• FREE SHIPPING - orders over $150 USD (excluding Puerto Rico and Hawaii)
  
• DHL Express - $10.00 USD
• Hawaii DHL Express - $25.00 CAD
• Puerto Rico DHL Express - $60 CAD

*Free Shipping is excluded from the following destinations: Puerto Rico, Hawaii, Nunavut & Yukon Territories.

WORLDWIDE - Outside Canada & USA

• Min. order $20 - starts at $18.00 (UK only)
• Min. order $20 - starts at $23.00
• Orders $100+ - starts at $27.00
• DHL Express - price varies 

All pricing in CAD.

**All Next Business Day orders must be placed by 1pm to qualify.

PLEASE NOTE: We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and we can only provide a store credit for your order value.

ADDITIONAL SHIPPING FEES

Additional fees may apply if the shipping rate to the destination is higher than usual. Larger orders will also incur additional shipping charges due to the weight of the parcel. 

COUNTRIES WE DO NOT SHIP TO

Mexico - regrettably, we no longer offer cross border shipping services to Mexico due to the strict and complex regulations imposed by customs. 

FREE SHIPPING EXCEPTIONS

If there is a sale event, the free shipping minimum will be increased to $100 for Canada & USA. 

*Free Shipping is excluded from the following destinations: Puerto Rico, Hawaii, Nunavut & Yukon Territories.

WHOLESALE & DISTRIBUTION SHIPPING

Free Shipping over $75 does NOT apply to wholesale and distribution orders. Shipping fees will be quoted on top, and a separate invoice with the payment link will be emailed. 

DELIVERY TIMES

Standard Shipping

Canada: Approximately 1-10 business days depending on your location.

USA: Approximately 6-12 business days depending on your location.

International: Between 3-16 business days. Delivery times will vary for each country. 

Canada	Estimated Average Delivery
West Provinces	5-10 business days
East Provinces	4-8 business days
Ontario & Quebec	1-3 business days
USA (as of June 2025, shipping will take longer than usual)
Northeast	6-12 business days
Southeast	8-12 business days
Midwest	6-10 business days
Southwest	7-10 business days
West	7-10 business days
UK
England, Scotland, Wales, and Northern Ireland	3-10 business days
Australia & New Zealand	up to 16 business days
Northern Europe
Norway, Sweden, Denmark, Finland, Iceland, Ireland, Lithuania, Latvia, Estonia, Isle of Man, Faroe Islands	up to 14 business days
Western Europe
Germany, France, Netherlands, Belgium, Austria, Switzerland, Luxembourg, Monaco, Liechtenstein	up to 11 business days
Southern Europe
Italy, Spain, Greece, Portugal	up to 15 business days
Serbia, Croatia, Bosnia, Albania, Slovenia, Montenegro, Malta, Andorra, Gibraltar, San Marino, Vatican, North Macedonia	DHL Express 3-5 business days
Eastern Europe
Russia, Ukraine, Poland, Romania, Czechia, Hungary, Bulgaria, Slovakia, Moldova	DHL Express 3-5 business days
Central Asia
Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
Eastern Asia
China, Japan, Korea, Taiwan, Hong Kong, Mongolia, Macao	up to 12 business days
South Asia
Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka	DHL Express 3-7 business days
West Asia
Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, and Yemen	DHL Express 3-7 business days
North Africa
Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Western Sahara	DHL Express 5-8 business days
Southeast Asia
Brunei, Burma (Myanmar), Cambodia, Timor-Leste, Indonesia, Laos, Malaysia, the Philippines, Singapore, Thailand and Vietnam	DHL Express 5-8 business days
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela	DHL Express 3-7 business days
Central America
Belize, Costa Rica, El Salvador, Guatemala, Honduras, Panama, Nicaragua	DHL Express 3-7 business days
Africa & Sub Saharan	DHL Express 6-12 business days
Rest of the World	Must inquire

*Please note, the delivery times listed above are an estimate and actual times may vary. Some shipping carriers may not provide shipping options to certain destinations. If you would like an accurate shipping rate for international countries, please contact us directly with your address, and we will be happy to check the rates. 

LOCAL PICKUP 

To better serve our local community we also have an option of in-store pickup. When selecting ' Local Pick Up ' at check out, your order will be ready within 1-2 business dayS after placing. You will receive an email once your order is ready for pick up.

The Beauty House Shop

716 Kipling Ave 

Etobicoke ON

M8Z 5G5 

Hours: 9am to 5pm EST

PROCESSING ORDERS

Most orders are processed and shipped within 1-2 business days of purchase, depending on product availability and order volumes. However, processing times may be extended depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day. During a sales event, order processing may be delayed

Once your order has been processed, transit time is anywhere between 1 and 16+ business days, depending on your shipping destination and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

Once delivery confirmation becomes available, The Beauty House Shop is no longer liable for any lost, stolen, or misplaced packages. It is the buyer's responsibility to provide complete and accurate address and contact information.

ATTENTION: If we suspect that an order may be fraudulent or contains unauthorized or suspicious activity, we reserve the right to refuse processing the order. We will either cancel the order, or our customer service team will reach out to you by email to confirm the purchase.

PROFESSIONAL SUPPLIES POLICY

Please note that certain products and supplies available through this website are intended for use by licensed beauty professionals only. When purchasing professional-use items, you must confirm that you are a certified or licensed individual actively working in the beauty industry. Proof of credentials (such as a license number, certification, or professional affiliation) may be required prior to completing your purchase. This policy helps ensure that all professional-grade products are used safely and responsibly by qualified individuals.

LOST, STOLEN OR DAMAGED PACKAGES

In the event that your package is considered to be lost, stolen or damaged in transit, and you added Shipping Protection to your order, you can file a claim here. A resolution will be provided within 2-3 business days. 

If you did not select Shipping Protection, the process can take a few weeks to resolve, however, we cannot process a refund or reshipment until we receive a resolution. We appreciate your patience and understanding. In addition, if your tracking number has not updated after several days, kindly reach out to us, and we will promptly investigate the matter.