Although we try our very best to process all orders within 1 business day, please note that the processing of your order, the parcel in transit, and or delivery may be delayed due to the ongoing current global climate. We truly appreciate your patience and understanding during these times!
The Beauty House Shop is proud to offer our beautiful customers free shipping on qualifying orders and economically priced shipping rates for small orders and global shipping. We are currently using Canada Post as our primary shipping courier, along with DHL Express, Purolator, etc.
Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays). Currently we have the following shipping options available based on your location.
- FREE SHIPPING for orders over $75, excluding far out provinces (NU, YT). Small $5 charge will be added for orders from far out provinces.
- Orders below $75 - $12.00
- Express Shipping - $16.00
- Next Business Day* (Greater Toronto Area ONLY) - $20.00
- FREE SHIPPING - orders over $75
- Orders below $75 - $12.00
- DHL Express - $20.00
Worldwide - outside Canada & USA
- Min. order $20 - starts at $18.00 (UK only)
- Min. order $20 - starts at $23.00
- Orders $100+ - starts at $27.00
- DHL Express - price varies
*All pricing in CAD.
Please note that we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and we can only provide a store credit for your order value.
*All Next Business Day orders must be placed by 1pm to qualify.
LOCAL PICKUP - WE HAVE MOVED
To better serve our local community we also have an option of in-store pickup. When selecting ' Local Pick Up ' at check out, your order will be ready within 1 business day after placing. You will receive an email once your order is ready for pick up.
The Beauty House Shop
716 Kipling Ave
Hours: 9am to 5pm EST
Most orders are processed and shipped within 1-2 business days of purchase, depending on product availability and order volumes. However, processing times may be extended depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 14+ business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
Once delivery confirmation becomes available, The Beauty House Shop is no longer liable for any lost, stolen, or misplaced packages. It is the buyer's responsibility to provide complete and accurate address and contact information.
WHAT IS ROUTE PROTECTION?
We have now partnered with Route, to offer package protection against lost, stolen or damaged parcels while in transit.
Route Package Protection is a shipping insurance solution that ensures safe delivery of your parcels, and provides the support and peace of mind you need if an unfortunate shipping event occurs.
We know how frustrating it is when something happens to your package, and not knowing where to begin the process of remediation. For a small additional fee, Route provides an easy fix with instant resolution. Route is a completely self service portal, but we are always available to provide further assistance if needed.
HOW DOES IT WORK?
At checkout, Route Protection is automatically activated, however, you have the option to opt out. Simply uncheck the box to turn off.
*When you opt-out of Route's Package Protection, The Beauty House Shop is not liable for any lost, stolen, or damaged packages.
If your Route Protected order is lost, stolen or damaged, you can file a claim, and the support team will review and provide you with an instant resolution.
Need to file a claim? Submit here.
If a claim is approved, Route will process either a refund or a replacement:
- Refunds: Route covers the entire amount including shipping and taxes. However, the route premium cost will not be refunded.
- Reorders: Route will trigger a replacement order depending on product availability, and will cover the cost of any reorders, including shipping, taxes and route shipping protection.
WHAT IF MY ORDER DID NOT ARRIVE OR GOT STOLEN?
If your parcel never arrives, was misdelivered to the wrong address, or stolen, you can file a claim within 5-30 days of when the parcel was marked as delivered.
WHAT IF MY ORDER IS LOST?
- Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
- Estimated Delivery Date (EDD): After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Route will consider the order to be "lost" and assist with next steps. Please file within 2-30 days of the EDD.
WHAT IF MY PACKAGE IS DAMAGED?
If your package arrives in a damaged condition, you can file a claim within 30 days of when the package was marked as delivered. Must submit photos of damaged items and packaging.
Please refer to Route’s policies here.
HOW DO I FILE A CLAIM?
After you make a purchase with Route Protection, you will receive a separate confirmation email with a link to file a claim. Or you can access the portal here.
WHAT IF I ACCIDENTALLY SELECTED PACKAGE PROTECTION, BUT DID NOT WANT IT?
If you did not opt out of package protection at checkout, and your order has not yet shipped, please reach out to us right away firstname.lastname@example.org and we will do our best to make accommodations.
If your order has already shipped, unfortunately, we cannot cancel Route Protection as the service has been activated.