Yes, we currently ship worldwide! Please note, shipping fees will vary for each country and additional fees may apply.
Product exclusions may apply depending on the shipping destination.

Once your order has been fulfilled, you will receive an email notification with the tracking number.

For international tracked parcels selected with Canada Post, we highly recommend tracking your shipment with Canada Post and via your local post courier as it may provide additional updates. You can simply use the same tracking number you were provided, and paste it on your local post courier website.

Yes, we offer free shipping to Canada on orders above $75.

For USA, we offer free shipping on orders $150+ USD.

All orders below minimum threshold, shipping fees will apply. (Excluding far out provinces {NU, YT} Hawaii and Puerto Rico).

Canada

- FREE SHIPPING for orders over $75 CAD [excluding far out provinces (NU, YT). A small $5 charge will be added].
- Orders below $75 - $12.00 CAD
- Express Shipping - $16.00 CAD
- Next Business Day* (Greater Toronto Area ONLY) - $20.00 CAD

USA

- FREE SHIPPING - orders over $150 USD
- DHL Express - $15.00 CAD

Worldwide - outside Canada & USA

- Min. order $20.00 - starts at $18.00 CAD (UK ONLY)
- Min. order $20.00 CAD - starts at $23.00 CAD
- Orders $100+ CAD - starts at $27.00 CAD

- DHL Express - price varies

*Please note that we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and we can only provide a store credit for your order value.

**All Next Business Day orders must be placed by 1pm to qualify.

The shipping fee will vary depending on the size of the package and the destination country. Unfortunately, our free shipping minimum does not apply to wholesale orders. The shipping fee will be quoted on top, and we will contact you with the rate.

Yes, we currently ship worldwide! Please note, shipping fees will vary for each country and additional fees may apply.
Product exclusions may apply depending on the shipping destination.

At checkout, Shipping Protection is automatically activated, however, you have the option to opt out. Simply uncheck the box to turn off.

*When you opt-out of Shipping Protection, The Beauty House Shop is not liable for any lost, stolen, or damaged packages.

If your Shipping Protected order is lost, stolen or damaged, you can file a claim, and you will receive a resolution in 2-3 business days.

If a claim is approved, you will either receive a refund or a replacement:

• Refunds: You will receive a refund that covers the entire amount.
• Reorders: You will receive a replacement order depending on product availability.

After you make a purchase with Route Protection, you will receive a separate confirmation email with a link to file a claim. Or you can access the portal here.

Stolen/ Did Not Arrive

If your parcel never arrives, was misdelivered to the wrong address, or stolen, you can file a claim within 5-30 days of when the parcel was marked as delivered.

Lost

• Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
• Estimated Delivery Date (EDD): After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Route will consider the order to be "lost" and assist with next steps. Please file within 2-30 days of the EDD.

Damaged

If your package arrives in a damaged condition, you can file a claim within 30 days of when the package was marked as delivered. Must submit photos of damaged items and packaging.

We highly recommend insuring your package with Shipping Protection for Delivery Guarantee in case of an unforeseen shipping event occuring.

Yes, we currently ship worldwide! Please note, shipping fees will vary for each country and additional fees may apply.
Product exclusions may apply depending on the shipping destination.

Unfortunately, we do not offer price adjustments of any kind at this time. Thank you for your understanding. 

If your order has not been shipped, please contact usshop@thebeautyhouse.caand let us know you would like to make changes to your order.

An item may be cancelled due to product availability. We also cannot accommodate multiple purchases/quantities of a given sample.

In addition, if we suspect that an order may be fraudulent or contains unauthorized or suspicious activity, we reserve the right to refuse processing the order. We will either cancel the order, or our customer service team will reach out to you by email to confirm your order.