Yes, we currently ship worldwide! Please note, shipping fees will vary for each country and additional fees may apply.

Product exclusions may apply depending on the shipping destination.

Once your order has been fulfilled, you will receive an email notification with the tracking
number. For international tracked parcels selected with Canada Post, we highly recommend that
you track your shipment with Canada Post and via your local post courier as it may provide
additional updates. You can simply use the same tracking number you were provided, and paste
it on your local post courier website.

Yes, we currently offer free shipping within Canada & USA on orders above $50! All orders
below $50, shipping fees will apply. (Excluding far out provinces {NU, YT}; a small $5 charge will
be added).

Canada

- FREE SHIPPING for orders over $50 CAD, excluding far out provinces (NU, YT).
A small $5 charge will be added for orders from far out provinces.
- Orders below $50 - $10.00 CAD
- Express Shipping - $16.00 CAD
- Next Business Day* (Greater Toronto Area ONLY) - $20.00 CAD

USA

- FREE SHIPPING - orders over $50 USD
- Orders below $50 - $10.00 USD
- Express Shipping - $21.00 USD
- DHL Express - $20.00 USD

Worldwide - outside Canada & USA
- Untracked Parcel - $13.00 CAD - min. order $20.00 CAD (only for UK)
- Tracked Parcel - $23.00 CAD - min. order $20.00 CAD
- Tracked Parcel $27.00 CAD - orders over $100 CAD

- DHL Express - price varies

*Please note that we are not responsible for any additional customs charges or fees once your
package has left our facility. Customs charges and fees are the sole responsibility of the buyer.
If customs fees and charges are refused at the time of delivery, your order will be returned and
you will not receive a refund for shipment costs and we can only provide a store credit for your
order value.

**All Next Business Day orders must be placed by 1pm to qualify.

Sadly, additional shipping fees will apply if the shipping rate to the destination is higher than
usual. Larger orders will also incur additional shipping charges due to the weight of the
package.

Orders process and ship Monday - Friday, excluding federal holidays within Canada.

After you have placed an order, please allow 1-2 business days of processing time for all
shipping methods. Processing times may be extended due to a high volume of orders, and
product availability. Any orders placed on weekends or holidays will be shipped the next
available business day.

If you purchased a preordered item, an estimated shipping date of your entire order will be
provided.

If your order has not been shipped within our normal processing time, it may be due to the
following reasons:

1) The item was on preorder, and an estimated fulfillment date of your entire order is
indicated on the preorder email confirmation.

2) We’ve received a large volume of orders, and we are working hard to ship your order out
as quickly as possible.

3) An item may be out of stock or unavailable. If such is the case, please check your email
if we contacted you regarding item unavailability.

4) Local pick up may have been selected by mistake.

You may also reach out to us shop@thebeautyhouse.ca for more information.

If you have not received an email that your order has been shipped, please reach out to us as
soon as possible at shop@thebeautyhouse.ca, and we will be happy to assist you. Please note,

once your parcel has left our warehouse, we cannot intercept the delivery or change the
shipping address while it is in transit.

Unfortunately, we cannot change the shipping address once the package has left our facility.

We are currently using Canada Post as our primary shipping courier. We also offer DHL Express
Worldwide, UPS, ICS, and Purolator.

To better serve our local community we have an option of in-store pickup. When selecting 'Local
Pick Up' at check out, your order will be ready within 24 hours after placing and can be
picked up from 716 Kipling Ave., Toronto M8Z 5G5, Monday to Friday 9am to 5pm, except on
federal holidays. You will receive an email confirmation once the order is ready for pick up.

At the moment, Elleebana can only be shipped within Canada. In addition, shipping InLei
products are restricted to only Canada and the US.

Yes, we ship to PO boxes within Canada or the US via Canada Post only.

Once your order has been processed, transit time is anywhere between 1 and 30+ business
days, depending on your shipping address and chosen method of shipment. Shipments may be
delayed due to internal server errors, weather, and other unexpected conditions.

CANADA POST

Canada: 1-8 business days

USA:

7-10 business days
International: 10-14 business days
UK Untracked: 20-30 business days

DHL

USA: 1-3 business days
International: 5-7 business days

Once delivery confirmation becomes available, The Beauty House is no longer liable for any
lost, stolen, or misplaced packages. It is the buyer's responsibility to provide complete and
accurate address and contact information.

It is the sole responsibility of the buyer for all customs fees, taxes, tariffs or duties levied by their
respective government once your package has left our facility. If customs fees and charges are
refused at the time of delivery, your order will be returned and you will not receive a refund for
shipment costs and we can only provide a store credit for your order value.

We highly recommend checking your community mailbox/locker if the parcel may have been
dropped off there. You can also confirm with the concierge, neighbors, or if anyone in the same
household accepted the parcel on your behalf. If all possible places were checked, please
contact shop@thebeautyhouse.ca for further assistance.

If you cannot locate your parcel and have checked all possible delivery spots, please contact
shop@thebeautyhouse.ca, and we will submit a claim with the respective shipping company.

Please allow up to 24-48 hours for your tracking number to update once you receive an email
that your order has shipped.

Delays are normal due to many different reasons, such as weather, holidays, other unexpected
events, and once the parcel leaves our facility, we have no control over it but can always look
into it further for you.

If a shipment is returned to The Beauty House Shop due to entering an incorrect address,
oversight in not including a building or suite number, new or not collecting in a timely manner, or
not paying customs fees, reshipment charges will apply. This includes mistakes in the product(s)
selected.

If you prefer to receive a refund, please be advised that all cancelled or returned orders are
subject to a 10% restocking fee.

If you are not satisfied with your purchase please contact us by email shop@thebeautyhouse.ca
and we would be happy to assist you. Please notify us within 7 business days after receiving the

order. The Beauty House Shop cannot accept returns or exchanges on any opened
packaging due to sanitization & health regulations. Shipping charges are not refundable.

The Beauty House reserves the right to decline return or/and refund.

Please note, returns are at the expense of the customer. We sadly do not provide free returns

at this time. All cancelled or returned orders are subject to a 10% restocking fee.

If your order has not been shipped, please contact us shop@thebeautyhouse.ca and let us
know you would like to make changes to your order.

An item may be cancelled due to product availability. We also cannot accommodate multiple
purchases/quantities of a given sample. In addition, if we suspect that an order may be
fraudulent or contains unauthorized or suspicious activity, we reserve the right to refuse
processing the order. We will either cancel the order, or our customer service team will reach out
to you by email to confirm your order.

We take quality assurance very seriously. If you’ve received a damaged item, please email
shop@thebeautyhouse.ca with your order number, along with an attached photo of the
damaged product and we would be happy to provide a replacement or an alternative option.

If you’ve received an incorrect item, please email us shop@thebeautyhouse.ca with your order
number, the incorrect item you received along with an attached photo. If you are missing an
item, please email us with your order number and the product you are missing.

If the item is unopened, and unused we can accept the product back. Sadly, we do not offer free
returns at this time, and shipping charges will be at the expense of the customer. All returned
items are subject to a 10% restocking fee.

The Beauty House Shop reserves the right to decline return or/and refund.

When you add a pre order item to your shopping cart, the estimated shipping date of your entire
order will be indicated next to the pre-order button.

If you would like to have the rest of your items that are currently available shipped out,
additional shipping fees will apply. Please contact us to request a separate shipment of your
items.

Please send us an email shop@thebeautyhouse.ca with the order number, and we will be
happy to provide you with a copy of the invoice.

The location of the expiration dates will vary. You can find them on either the outside of the box,
or directly on the product. There will also be an open jar symbol with a number. The number
reflects how many months the product should be used after opening (pao).

When you add a pre order item to your shopping cart, the estimated shipping date of your entire
order will be indicated next to the pre-order button.

If you would like to have the rest of your items that are currently available shipped out,
additional shipping fees will apply. Please contact us to request a separate shipment of your
items.

We enable the preorder option for some products, and an estimated restock will be provided on
the product page. If the item is currently sold out, it may take up to one week to be restocked.

Depending on product availability, your GM Collin order will ship 1-2 business days after placing
an order. We will reach out to you with any updates regarding shipping delays.

One of our most asked questions! As we love all the products we carry, it is difficult to choose
only one when all of them fit the bill. This will come down to personal preferences but check out
our sample options to test before committing.

We currently offer paid samples of My Lamination, Elleebana, InLei, and Maxymova. In addition,
we offer samples for the Elan Eyebrow Gel Tints. All samples are limited to only ONE SAMPLE

(of each colour/system) per customer. If more than one sample was purchased, including from
previous orders, we will cancel the additional samples.

Yes! You can visit our shop to make in store purchases. Our address is 716 Kipling Ave,
Etobicoke ON M8Z 5G5, Monday to Friday from 9am to 5pm.

We are open Monday to Friday 9am to 5pm EST.

If you are interested in joining our wholesale family, please email us shop@thebeautyhouse.ca,
and we will be happy to provide you with more information. Please note, our wholesale
opportunities are limited to only retail and distribution at this time.

We currently accept CAD, USD, AUD, EUR and GBP currency.

Depending on your financial institution, the refund should be processed within 7-10 business
days.

Once your order is shipped, unfortunately, shipping fees are non refundable.

Yes! To join our affiliate program and spread the word of beauty while making some actual cash
towards your next order with each referral order, please click here.

At the moment, The Beauty House Shop does not offer training courses. However, we have
partnered with My Lamination, and you can find a list of their lash and brow training courses
here. In addition, our co-owner, Uliana, conducts her own training classes online and in person;
you can find a list of her upcoming dates here. Follow @mylamination.canada and
@lashmother.uli for more information.