SHIPPING, EXCHANGE & RETURNS

SHIPPING POLICY

Although we try our very best to process all orders within 1 business day, please note that the processing of your order, the parcel in transit, and or delivery may be delayed due to the ongoing current global climate. We truly appreciate your patience and understanding during these times!

SHIPPING OPTIONS

The Beauty House Shop is proud to offer our beautiful customers free shipping on qualifying orders and economically priced shipping rates for small orders and global shipping. We are currently using Canada Post as our primary shipping courier, along with DHL Express, Purolator, etc. 

Orders are shipped and delivered to a valid address on business days only (Monday – Friday, excluding major holidays). Currently we have the following shipping options available based on your location.

Canada

  • FREE SHIPPING for orders over $50, excluding far out provinces (NU, YT). Small $5 charge will be added for orders from far out provinces.
  • Orders below $50 - $10.00
  • Express Shipping - $16.00
  • Next Business Day* (Greater Toronto Area ONLY) - $20.00

USA

  • FREE SHIPPING - orders over $50
  • Orders below $50 - $10.00
  • Express Shipping - $21.00
  • DHL Express - $20.00

Worldwide - outside Canada & USA

  • Flat fee - $13.00 - min. order $20.00 (only for UK)
  • Flat Fee - $23.00 - min. order $20.00
  • Flat Fee $27.00 - orders over $100
  • DHL Express - price varies

Please note that we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs and we can only provide a store credit for your order value.

*All Next Business Day orders must be placed by 1pm to qualify.

LOCAL PICKUP - WE HAVE MOVED

To better serve our local community we also have an option of in-store pickup. When selecting ' Local Pick Up ' at check out, your order will be ready within 24 hours after placing and can be picked up from 716 Kipling Ave., Toronto. You will receive an email once the order is ready for pick up.

PROCESSING ORDERS

Most orders are processed and shipped within 24 hours of purchase, depending on product availability and order volumes. However, orders can take 1-2 business days to process orders depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 30+ business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

Once delivery confirmation becomes available, The Beauty House is no longer liable for any lost, stolen, or misplaced packages. It is the buyer's responsibility to provide complete and accurate address and contact information.

EXCHANGE & RETURN POLICY

If you are not satisfied with your purchase please contact us by email shop@thebeautyhouse.ca and we would be happy to assist you. Please notify us within 7 business days after receiving the order. The Beauty House cannot accept returns or exchanges on any opened packaging due to sanitization & health regulations. Shipping charges are not refundable.

The Beauty House reserves the right to decline return or/and refund.

Please note, returns are at the expense of the customer. We sadly do not provide free returns at this time. 

Returns due to Customer Error:  If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, new or not collecting in a timely manner, shipping fees apply. This includes mistakes in the product(s) selected. 

Please be advised that all cancelled or returned orders are subject to a 10% restocking fee.