Shipping, Exchange & Returns

Shipping Policy

The Beauty House uses Canada post as their primary courier. Different delivery times are available at added cost.

The Beauty House ships within 1-2 business days of receiving payment/order. We ship Monday through Friday, excluding major Canadian holidays. (Orders placed on Saturday and Sunday will begin processing the following Monday). Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

The Beauty House has “Next Business Day” option available for GTA area only. Order must be placed before 1pm to qualify.

The Beauty House has “Local pick up” option available for all orders. Orders are ready within 24 hours after placing and can be picked up from The Beauty House Downtown (110 Fort York Blvd, Toronto,ON, M5V 4A7).

Once delivery confirmation becomes available, The Beauty House is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. All shipments require a signature for delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. 

Exchange & Return Policy

If you are not satisfied with your purchase please contact us by email supplies@thebeautyhouse.ca and we would be happy to assist you. Please notify us within 7 business days after receiving the order. The Beauty House cannot accept returns or exchanges on any opened packaging due to sanitation & health regulations. Shipping charges are not refundable.

The Beauty House reserves the right to decline return or/and refund.

Returns due to Customer Error:  If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, new shipping fees apply. This includes mistakes in the product(s) selected.