General

SHIPPING

Please note, during the Canada Post strike, we will be using alternative carriers such as UPS, FedEx, Purolator etc.

Standard Shipping: We offer free standard shipping on orders over $75 for Canada and the USA. 

Free Shipping Exceptions: If there is a sale event, the free shipping minimum will be increased to $100 for Canada & USA. 

Worldwide Shipping: Shipping fees will vary for each country, and additional fees may apply. Delivery times can range from 3-16 business days.

NOTE: International orders (outside of Canada) may be subject to customs fees. All customs fees are the sole responsibility of the buyer, and we are not responsible for any additional charges once your package has left our facility.

Wholesale & Distribution Shipping: Shipping fees will vary depending on the size of the package and the destination country. Unfortunately, our free shipping minimum does not apply to wholesale orders. The shipping fee will be quoted on top.

RETURNS

If you are not satisfied with your purchase please contact us by email shop@thebeautyhouse.ca and we would be happy to assist you. Please notify us within 7 business days after receiving the order. The Beauty House Shop cannot accept returns or exchanges on any opened packaging due to sanitization & health regulations. Shipping charges are not refundable.

The Beauty House Shop reserves the right to decline return and/or refund.

Please note, returns are at the expense of the customer. We sadly do not provide free returns at this time.

SHIPPING PROTECTION

Get peace of mind with Delivery Guarantee if your parcel is damaged, stolen, or lost during transit.

For a small additional fee, Shipping Protection ensures safe delivery of your parcels, and provides the support you need if an unfortunate shipping event occurs. 

At checkout, Shipping Protection is automatically activated. By Deselecting Shipping Protection, The Beauty House Shop will not be liable for lost or stolen packages.

UNLOCK GREATER SAVINGS WITH PRO DISCOUNTS

Take advantage of our volume discounts on professional supplies! The Pro Discounts are automatically applied to your cart, no code necessary. When your order subtotal reaches one of the cart thresholds, the discount will be displayed.